Understanding “Unified Communication” As a Service

Mamta Swaroop Sharan

Technical Solutions Manager

Comptel

9810999674

 

I am not tech savvy; as a result I don’t understand “Unified-Communication as a Technology”.

I am a common man with common daily needs; I am always in search of a more organized and smooth life.

I want to be in touch with those who are important to me!
I would like to be accessible to those who need me!

I want to access devices / people without need of first knowing their Accessible-Id.
I want to access them on the basis of the OBVIOUS Information in front of my eye.

When in crisis, I want to reach my dear ones through all possible mediums in one go. I don’t want to follow long procedures and don’t want to remember multiple Ids.

As an Administration-Head I would like to get an alert if there is Fire or if there is a Generator Failure in the Building I am supposed to take care of!

I would like to manage my devices remotely!

I have my own perception…of Unified Communication! My perception of Unified CommunicationI

My Perception of Unified Communication

 

I understand Unified-Communication as a Service; I understand that it can facilitate all that I mentioned by putting different blocks together under one Umbrella!

As a common man I am jotting down my expectations from Unified-Communication. UC makes sense to me:

When my elderly parents can reach me just by pressing a single button on a UC Device installed at my place.

- A single button press and I get intimated at my mail-ID / mobile / extension / voice-mail / pager. No need to remember numbers/mail-IDs. No need to follow complete procedure to get connected.

- Similar device can be programmed for reaching local Police / Society Security / Doctor etc.

When the same device in installed besides each patient’s bed inside the ICU of a Hospital.

- It can be programmed for reaching Nurse / Doctor through all instant modes like Mobile / Pager etc.

When I can manage my Phone / Pager using my special password/code from a distance.

- I left it somewhere; beyond the monetary loss I am afraid of losing my data in wrong hands; I would like to lock it by dialing sequence of few digits. Dialing another sequence I should be able to unlock it.

- I left it somewhere; I wish nobody notices it till the time I reach there… but what if it rings and catches somebody’s attention! I would like to Switch-Off my device by dialing sequence of few digits. Dialing another sequence I should be able to switch it on.

When a microscopic UC Device fitted at my door helps me in keeping track of visitors even from a distance.

- Somebody opened the door, got in / went out – send an alert through mail/sms/call/voice-mail.

- Device identifies few guys and displays the name; rests of the people are conveyed as Strangers!

When I can reach a Car Owner/Driver by smsing / calling his Car Number.

- I am in the middle of the road and there is a car at a distance, I would like to take some help from! I should be able to follow some shortcut on my Mobile / Pager to reach that person just by feeding the vehicle number.

When by accessing one single application I can disable/enable all my Cash Cards.

- I just now lost my wallet; it was having N number of cards in it; I don’t remember those long account numbers and card numbers. I would like to have a single application with all my Account details in it which can do multiple Accounts disabling/enabling for me in the time of crisis.

Conclusion

 

This Service is here to make the world a small and well-connected place; if used positively!

~ A Non-Techie