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Role of HR in the 21st century
Ms.
Vijaishri Tiwari
Faculty Associate, IIIT-Allahabad |
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"For
companies striving to meet the competitive challenges of today and tomorrow
- including globalization, technology, customer demands, profitability
through growth, and capacity for change - the management of human resources
holds the key to future success." . . .
"For Human Resource Professionals to add value to their increasingly
complex businesses, they must perform increasingly complex and at times
even paradoxical roles
HR professionals must shift their thinking
from "what I do" to "what I deliver" - Dave Ulrich,
"Human Resources Champion"
There are an incredible number of pressures on today's organizations.
To name a few: environmental pressures such as increasing globalization,
rapid technological change, and tougher competition; organizational changes
such as new organizational alliances, new structures and hierarchies,
new ways of assigning work, and a very high rate of change; changes in
the workforce, including employees' priorities, capabilities, and demographic
characteristics. Within these pressured organizations, there is a need
for (and opportunity for) the human resource function to play a critical
role in helping organizations navigate through these transitions. In order
to play this role, however, HR will have to increase its real and perceived
value.
The role of human resources has been evolving for some time. The shift
from "personnel" to "human resources," for example,
was part of the movement to acknowledge the value of employees as an organizational
resource, and was an attempt to remove some of the stigma that was coming
to be associated with slow, bureaucratic personnel departments. This shift
in label was accompanied by a call for HR to become a strategic partner
with the leaders of the business-to contribute to significant business
decisions, advise on critical transitions, and develop the value of the
employees-in short, to have a seat at the table. The Human Resources organization
in most companies is changing dramatically, which usually translates into
smaller, more centralized, with more technology-enabled services and systems.
The 21st century will become the unintended impetus that helped many HR
organizations move away from outmoded legacy mainframe systems and initiated
the gradual use of more advanced information technologies. More recently,
HR has begun to employ ERPs (enterprise resource programs, such as People
Soft and SAP), browser based portals with text, data, and simplified point-and-click
use, and outsourced service applications, which now enables the HR organization
to transform how it works and supports the entire enterprise.
Information technology continues to play a larger role in HR service
delivery, and has become both an enabler and a driver for a more effective
and efficient HR organization. The question as to how fast this happens
in a particular enterprise appears to be largely driven by a company's
vision, mission and values. These information technologies (Web, ERP and
portals) are also making global systems more of a reality than was thought
possible just a couple of years ago.
Indian Institute for Information Technology is a premiere institute in
information technology and can help the corporate fraternity in providing
cost effective IT tools for ergonomic growth. With the help the seminar
we can make the presence of the institute felt in the corporate world
and project ourselves as a contributor in their growth towards more intensified
IT requirements. We as an institute can act as moderator in intensifying
the growth of IT in the organizational process and be the frontrunners
in providing the corporate world with the congenial and cost effective
opportunities in transforming the workplace to a paper less and IT equipped
arena, thus bridging the gap between the IT -management thought process.
We may initiate talks in terms of long-term commitments for placements,
summer training and projects for our B-Tech and MBA-IT students.
Few companies are exactly where they want to be, but in many firms, HR
looks quite different in size and delivery model than it did just a few
years ago. And it appears certain that it will look even more different
in just a couple of years. A multi-faceted approach is required to delivering
HR services that meets the needs of both employees and employers, and
positions HR as a significant contributor to organizational success.
HR should be responsible for: strategy execution, administrative efficiency,
employee contribution, and capacity for change.
It's clear many of our employees will be operating in a virtual workplace,
and HR profesionals should outlines the key elements for leading and motivating
this class of worker. They may compare and contrast the elements prompting
"manual" employee and "technology" employee productivity.
From this analysis, it appears that what we know about improving performance
is applicable to both groups, i.e., understanding one's role, being given
appropriate autonomy, having the sanction to learn and grow, and being
held accountable for results.
Acknowledging the IT implication in the mangement field and the exsisting
infrasturcture of the institute ,we can definitly appear as patner which
will look into and satisfy the application related IT demands and explore
different avenues for the use of IT in management.
Keeping in mind the changing dimension in the HR activities it becomes
necessary that we plan and develop strategy to undertake the mammoth task.
We must equip our students to with the requirement of the corporate world
and encourage them to provide the solutions through the IT way. In doing
so we can utilize the event in building direct relationship with the corporate
HR department which plays an important role in finalizing the organizational
strategies in all fields.
It is clearly time for a quantum leap in the HR field. HR professionals
can support this transition by taking seriously the organizational pressures
to change, helping to identify ways to measure the value delivered by
HR, and conducting meaningful research related to all areas of human performance
in tomorrow's organization.
To conclude, the event will open floodgates of opportunities, firstly,
for the institute in terms of being the torchbearer to provide IT solutions
and also helping the organizations to acknowledge the significance and
application of technology. Secondly, for the corporate to narrow down
the scope of uncertainty regarding the utilization and importance of IT
in organizations for today and tomorrow.
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